Description:

During this four-hour online, 2 part class, students will learn the fundamentals of reference service. It is not unusual for information seekers to be assisted by library assistants, paraprofessionals, student assistants, and other categories of library staff. With many libraries trending towards blended service points, merging the reference desk with other access services, this is becoming more common all the time. Library staff who find themselves in the position of being the service provider may wish to acquire or refresh some of the fundamental skills of reference service, or simply increase their confidence in performing these functions. If this sounds like you, then this class is for you! 

Learning Outcomes:
By the end of this workshop you will be able to:

• Conduct reference interviews
• Provide ready-reference answers
• Find and evaluate quality information resources
• Provide excellent customer service to information seekers

Contact Hours:
3 Hours

Intended Audience:

This class is ideal for library assistants, paraprofessional, student assistants, etc., who want to acquire or refresh some of the fundamental skills of reference service, or simply increase their confidence in performing these functions.

Prerequisites:

None

Technical Requirements:

Please see the Technical Requirements for live online classes.

Associated Training Tracks:

Reference Resources and Services

View ALL Training Tracks

Registration:

You may register for a class using one of two methods:
Online Ordering  - you may register for a class by clicking on the "Schedule" tab, and then click on the "Register" link for one of the scheduled classes.

PDF Form - you may register by printing out the registration form and faxing it to LYRASIS.