Member Support

LYRASIS recognizes that you need up-to-date information to do your job and serve your community. We are here to work with you and assist in answering your questions.

Here are some links to help you find what or whom you need regarding your LYRASIS account:

Member Support Contacts

Deposit Account Information and Forms

Invoice and Payment Information

My LYRASIS

Frequently Asked Questions (FAQs)

Member Support Contacts

Your regional support team is standing by to provide you with information and resources that best meet your needs. Please contact the Member Representative or Support Specialist assigned to your state:

Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, and Vermont
Member Representative - Sherry Sullivan
Member Support Specialist - Maria Brady

Delaware, Illinois, Indiana, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, West Virginia, and Wisconsin
Member Representative - Eric Zino
Member Support Specialist - David Thibodeau (DE, IL, MI, NJ, OH, PA, WI, WV)
Member Support Specialist - Maura Hadaway (IN)
Member Support Specialist/ CLP Coordinator - Beth Scheinfeld (MD)

Kentucky, Missouri, North Carolina, South Carolina, Tennessee, Virginia, and Washington DC
Member Representative - Nancy Harris
Member Support Specialist - Stephanie Moreland (NC, KY, TN, VA)
Member Support Specialist - Alexis Johnson (MO, SC, DC)

Alabama, Arkansas, Florida, Georgia,  Louisiana, Mississippi, and the Caribbean
Member Representative - Carola Blackwood
Member Support Specialist - Tyger Brown (AL, FL, GA, LA)
Member Support Specialist - Tyvon Chisum (AR, MS, Caribbean)
 

Alaska, Arizona, New Mexico, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming 
Member Representative - Hilary Fox
Member Support Specialist - Laura Olson

Our Member Support team is available to assist you weekdays from 8 a.m. to 6 p.m., EST by phone at 800.999.8558, by email at membersupport@lyrasis.org.

Deposit Account Information and Forms

Open a deposit account to set aside money for future purchases. Deposit payments to LYRASIS will be held in a separate account, and you will receive detailed monthly statements. Your account information is also available through My LYRASIS. If you would like to request an invoice to replenish or add funds to your deposit account, please complete the Deposit Invoice Request form. There are no deadlines for using the money, and there are no minimums or maximums on deposits.

If you would like to use your Deposit Account funds to pay a LYRASIS invoice or transfer funds to another one of your LYRASIS accounts, please fill out the Deposit Account Funds Transfer Request. If you would like to request a check to be written against your available deposit account funds for non-LYRASIS services, please fill out the Deposit Account Check Request form.

To get additional information about Deposit Accounts, please send an email to LYRASIS Accounting or call 800.999.8558.

 

Invoice and Payment Information

Invoices are due within 30 days of the date of the invoice.

You may get access to your current or previous invoices through LYRASIS' interactive website, My LYRASIS. Log into My LYRASIS 24/7 to view or print the invoice you need.

For your convenience, we have also provided a Deposit Invoice Request form. If you would like to use your Deposit Account funds to pay an invoice, please fill out the Deposit Account Funds Transfer Request. If you would like to request a check to be written against your available deposit account funds for non-LYRASIS services, please fill out the Deposit Account Check Request form.

To get additional information about invoices, please email LYRASIS Accounting. If you need a login or password for My LYRASIS, please email the Member Support Specialist for your state or call 800.999.8558.

Taxes

State sales tax is charged as required by the respective state. Members and institutions are charged state sales tax, unless our records include a state tax exemption certificate. Institutions that are exempt from paying state Sales Tax are required to provide LYRASIS with a state Sales Tax exemption certificate.

Payment

To ensure proper credit to your account, include the remittance advice or indicate the account numbers and invoice numbers with your payment. Payments are accepted by check, U.S. Money Order, International Money Order or cashier's check. All payments must be in U.S. dollars and must be drawn on a U.S. bank against a U.S. bank account.

Mail payments to

LYRASIS
P.O. Box 116179
Atlanta, GA 30368

Credit Card Payments

LYRASIS accepts VISA and MasterCard credit cards as payment. Members purchasing classes can currently pay for them online using a credit card. To pay for all other transactions, please contact LaShelle Corker, Senior Accountant, at lashelle.corker@lyrasis.org or 404.892.0943 x3941. For further questions, contact the Member Support via email or at 800.999.8558 x3900.