Customer Service Basics for Any Librarian





No sessions are currently scheduled for this event. To request a new session, please contact membersupport@lyrasis.org

Description:

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills it takes to engage in successful interactions with your patrons? This one hour webinar helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone.

Instructor: Jodie Borgerding

Jodie Borgerding is the Consulting & Education Services Manager. She oversees the development of training opportunities and provides direct consulting services to Amigos members. Jodie has experience in association management, staff development, and academic libraries.

Prior to joining Amigos, Jodie served as the Instruction Librarian and Subject Liaison for Webster University in St. Louis, MO. She is also a past-president of the Missouri Library Association, and is an active member of the American Library Association and Association of College & Research Libraries. Jodie holds a Bachelor of Arts degree in English from Missouri State University and a Master of Library Science degree from University of Missouri-Columbia.









Academic library: 2 year, Academic library: 4 year and graduate, Public Library, Special Collections, Special Library, State library and/or archives agency.
This webinar is presented in Eastern time.

Please see Technical Requirements for online classes and events.
You may register using one of two methods:

    Register Online
    Click on "Register" above.
    PDF Form
    Print out the registration form and fax it to LYRASIS at 404.892.7879.