Lessons Learned from the Route 91 Harvest Music Festival Shooting

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Kelly Hubbard was attending day 3 of the Route 91 Country Music Festival in Las Vegas in 2017 with her daughter and a few friends when someone opened fire on the crowd of 22,000 attendees. 58 attendees died that evening, with hundreds more severely injured, making that night the worst mass shooting to date in our Country’s history. Kelly speaks as a survivor, but also as an emergency manager on the events of that evening to help others in her profession and in the entertainment and hospitality industry to improve large event planning and mass casualty response.

This session will reflect on lessons for all parties involved in large pop-up location event planning and mass casualty response. Learning outcomes will include: considerations for security and safety in pop-up venues, coordination concepts with local government partners, understanding the response and recovery process, considerations for integration of non-traditional response partners and trauma care for survivors and staff. Concepts such as how to integrate those who may not think they have a role (such as the hotels that became triage and shelter centers with no warning) will be covered. Insight will be provided on how survivors of traumatic events get information regarding hospitals, Family Assistance Centers, and recovery resources, especially when watching the news is experiencing the trauma all over again.


Kelly Hubbard is the Director of the Santa Barbara County Office of Emergency Management (SBCOEM) responsible for emergency management and coordination of the Santa Barbara Operational Area. Operational Area entities include county departments, incorporated cities, unincorporated areas, special districts, universities, nonprofit and volunteer organizations, and private sector business and industry groups. She works with government agencies of all disciplines to increase multi-agency, all sector preparedness, response, and recovery coordination. Kelly has responded to more than a dozen Presidentially Declared Disasters. Ms. Hubbard has a Master’s of Science in Emergency Services Administration from California State University, Long Beach and is a Certified Emergency Manager (CEM) through the International Association of Emergency Management (IAEM).

Performing Arts Organization
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