Strategies for Successful Virtual Work and Events

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As COVID-19 impacts cultural heritage institutions, many teams and events are shifting from in-person work and collaboration to working virtually. For institutions who have not previously worked in a primarily virtual environment, this can be a challenging shift. This webinar will provide tips for effective virtual work, including how to facilitate meetings, maintain trust and relationships, and more. The presenters will also discuss how to successfully shift your in-person event with external partners and participants to an online event.

Please submit questions for the presenters here before the presentation.


Katrina Pugh
Katrina (Kate) is on the LYRASIS Board of Directors. She is on the faculty of Columbia University’s Information and Knowledge Strategy Master of Science program, and was the Academic Director of that “hybrid” (virtual/in-person) program for six years. She helps organizations to improve collaboration and conversation practices, and to design and operate productive networks.

Kate was general editor and co-author of Smarter Innovation: Using Interactive Processes to Drive Better Business Results (Ark Group, 2014), co-author of Bill & Melinda Gates Foundation-funded “Designing Effective Knowledge Networks” (MIT Sloan Management Review, 2013), and author of Sharing Hidden Know-How (Jossey-Bass/Wiley, April 2011). Pugh has consulting and industry experience in the education, healthcare, energy, information technology, and financial services sectors.

Pugh holds an M.S./M.B.A. from the MIT Sloan School of Management, a B.A. in economics from Williams College, and certificates in dialogue, facilitation, mediation, and project management. She is a LEAN Six Sigma Black Belt. In addition to LYRASIS, she served on the Concord Academy Board of Trustees, the Mitokine Biosciences Advisory Board, and leads SIKM Leaders Boston Chapter.

Jessica Crouch
As ArchivesSpace Community Engagement Coordinator, Jessica is responsible for user support, training, outreach, and communications across the ArchivesSpace community. She works to bring our community together through events and activities and is always willing to consider new areas for connection as our community continues to grow and mature.

Jessica was the leader in ArchivesSpace implementation in her role as archivist in the Irvin Department of Rare Books and Special Collections at the University of South Carolina (USC). She worked closely with colleagues to develop training, documentation, and opportunities for collaboration as well as working closely with the developers and system administrators who facilitate the technical side of their ArchivesSpace implementation. In addition to her work on ArchivesSpace, she was involved in all aspects of managing physical and digital collections and making them accessible, including providing outreach to donors and users. As a graduate student and early professional, she had previously been actively involved in USC’s implementation of Archivists’ Toolkit. Jessica received an MLIS from the University of South Carolina and a BA in History from Wofford College. Jessica also recently received her Digital Archives Specialist certificate through the Society of American Archivists.

State library and/or archives agency; Network/consortia; Public Library; Academic library: 4 year and graduate; Special Library; Museum; Academic library: 2 year, Government Library; Archives; Historical Society / Site; Special Collections
Time: All live online classes are in Eastern time.

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