Social Crisis Management: The Emerging Role of the Information Professional

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Crisis situations arise in all types of libraries and impact users and staff. Information professionals must be prepared to handle situations that can include drug overdoses, sexual assault, neglect, and mental illness, and that can have social, psychological, medical, and legal aspects. Students will explore the issues and possible resolutions to social crisis management.

Learning Outcomes

By the end of this class, students will be able to:

Discuss the ways in which social issues impact the safety of users and staff.
Investigate and identify the social, psychological, medical and legal resources that can be utilized to resolve crisis situations.
Engage in group discussions regarding crisis scenarios and how to effectively handle these situations by developing best practices.

Instructor: Jennifer Jumba

For the last nine years, Jen Jumba has worked in public libraries, most recently as Special Projects and Collections Coordinator of Cleveland Public Library. Jen has created and led various initiatives from maker programs to culinary programs and an Entrepreneur Series. She has been responsible for organizing, hosting, and moderating many virtual and in-person author visits.

In addition to working as a librarian, Jen is also on faculty at San Jose State University’s iSchool. She designed and teaches two courses: Web 2.0 Technologies and Social Media and Crisis Management Scenarios: The Expanding Role of the Information Professional. Along with Dr. Sue Alman, Jen co-taught a Massive Open Online Course: The Emerging Future and then published a book with Dr. Alman, MOOCs Now: Everything You Need to Know to Design, Set Up, and Run a Massive Open Online Course.

Jen received her Master of Library and Information Science from the University of Pittsburgh and her Emotionally Intelligent Leadership Certificate from Case Western Reserve University. She is also on the Continuing Education committee for the Public Library Association and a member of the American Library Association.

State library and/or archives agency; Public Library; Academic library: 4 year and graduate; Special Library; Academic Library: 2 year; Government Library; K-12 Library
Time: All live online classes are in Eastern time.