Social Crisis Management and the Expanding Role of the Information Professional

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Crisis situations arise in all types of libraries and impact staff and users. Information professionals must be prepared to meet the social, psychological, medical and legal situations caused by drug overdoses, sexual assault, homelessness, neglect and mental illness. Students will explore the issues and possible resolutions to social crisis management.

Learning Outcomes

By the end of this class, students will be able to:

Discuss the ways in which social issues impact the safety of staff and users.
Investigate and identify the social, psychological, medical and legal resources that can be utilized to resolve crisis situations.
Demonstrate an understanding of the ethical issues surrounding these social issues.
Learn ways to stay healthy and recover in these types of situations.

Instructor: Jennifer Jumba

Jennifer Jumba is an Adult Services Librarian Supervisor at a branch of Cuyahoga County Public Library. Prior to earning an MLIS from the University of Pittsburgh, Jen had a successful career in sales and marketing.
In addition to working at CCPL, Jen is part-time faculty at San Jose State University's iSchool where she teaches Web 2.0 and Social Media as well as Social Crisis Management: The Emerging Role of the Information Professional. In 2014, she co-taught San Jose State University's MOOC, The Emerging Future: Technology Issues and Trends. Based on this experience, Jen co-wrote MOOCs Now: Everything You Need to Know to Design, Set Up and Run a Massive Open Online Course.

Registrations for this class must be received at least one week before the class date. Registrants should receive an email offering detailed login and setup instructions. Please call 800.999.8558 if you do not receive this email at least three days before the class. This class is designed for individual participation; each individual must register.

Time: All live online classes are in Eastern time.

Please see Technical Requirements for online classes and events.
You may register using one of two methods:

    Register Online
    Click on "Register" above.
    PDF Form
    Print out the registration form and fax it to LYRASIS at 404.892.7879.