Effective communication is essential for ensuring productivity, harmony, and job satisfaction, and there are many impact factors that enhance or impede the work place environment. There has been much discussion about the differences in communication styles and values of the five generations that staff the current US workforce; however, age-related values and communication styles are just a few of the cultural factors that affect the ability to get along together. This session will provide a descriptive overview of the five generations that are currently in the US workforce and will identify some of the stereotypes that have been associated with each generation. Additionally, other critical cultural factors that influence communication will be discussed, and several techniques to improve communication will be identified.
By the end of this class, students will be able to:
Define some of the age-related values and preferred communication techniques of the five generations present in the work place.
Recognize some of the cultural factors that impact communication.
Identify some techniques to improve communication and combat stereotypes.
Sue Alman is a full-time faculty member in the School of Information at San Jose State University. She has held teaching posts at the University of Michigan and University of Pittsburgh, and she has been actively engaged in online teaching and learning. Dr. Alman’s publications, presentations, and consulting focus on Interpersonal Communications, Marketing and Public Relations, Group Dynamics, Cultural Diversity, Forecasting, Asynchronous Learning, and Blockchain technology.