photo Beth Scheinfeld, Member Services Manager
Beth Scheinfeld is the Member Services Manager at LYRASIS. Member Services is the primary point of contact for most members & users of LYRASIS products and services. Passionate about libraries and LYRASIS’ mission to support them, Beth relocated from Philadelphia to Atlanta to lead the team of 7 that is primarily charged with order processing, billing of electronic resources and financial account management. Beth received a BA in English from Immaculata University and an MLS from Clarion University of Pennsylvania.

photo Maria Brady, Member Services Specialist
Maria Brady planned for a career in corporate security after receiving a BS from UMASS Boston (then Boston State College). Instead, she took a different path when she accepted an offer at NELINET, the regional library network in the Northeast US. LYRASIS is fortunate to still have her 30 years later. Maria lives in Waltham, Massachusetts and is well known among many member institutions and users of LYRASIS products and services. A seasoned professional, she provides outstanding service and solutions to LYRASIS members and users by phone, email and chat.

photo Donna Harnish, Senior Administrative Specialist
Donna Harnish has more than 20 years of experience between PALINET and LYRASIS. She has held numerous positions including Secretary, Events Coordinator and Member Support Specialist. Donna is currently Senior Administrative Specialist for Engagement & Programming focusing on Membership and Professional Development.

photo Jocelyn Jones, Member Services Representative-Outreach Specialist
Jocelyn J. Jones moved from Orlando, FL to Atlanta, GA in November 2017. She studied Communications and Human Resource Management at Olivet College and Park University respectively. She previously worked in HR Recruitment/Talent Acquisition Management; Training and Development; Corporate Event Planning, and Sales roles throughout her professional career. Jocelyn is new to the LYRASIS organization as of November 20, 2017. She brings a diversity of skill-sets, knowledge and experience to the Member Services Representative-Outreach Specialist position. Originally from Detroit, Michigan, she brings the flair of Motown, love of music, culture, and great food to the Peach state of Georgia. She is a writer, inspirational speaker, and interested in all things that empower and inspire humanity to thrive!

photo Jacqueline Lewis, Member Services Representative
Jacqueline (Jackie) Lewis relocated from Ridgeland Mississippi to Atlanta Georgia last year and joined the LYRASIS Human Resources team December 2017. Soon after, she transitioned to the Member Services team as Representative for our Southern US members. Jackie brings 10+ years of customer service and managerial experience in human resource and program coordination to LYRASIS, including leading a successful summer youth employment program with 99% placement while at Coahoma Community College. Jackie has a proven track record of establishing strong connections with community organizations and public and private institutions. She holds a Bachelor’s in Business Administration from American Intercontinental University and a Master’s in Education from Mississippi Valley State University.

photo Jennifer McGovern, Group Services Representative
Jennifer McGovern joined the LYRASIS Member Services team in February 2015. Jennifer is the key LYRASIS contact for our Consortia Licensing Program, where LYRASIS acts as a fiscal and licensing agent to other consortia. Jennifer says “Working for LYRASIS is more than a job, it is a professional journey with a values-driven not for profit organization that is committed to service and stewardship along with ambitious initiatives that support sustainable resources and innovation for our members and partners. It is a privilege to be a member of Team LYRASIS”. Jennifer’s path to LYRASIS was a natural fit having served as the Associate Acquisitions Manager in Miller Library at Washington College for eight years. During her tenure at Miller Library, she was a member of the technical services team and worked closely with vendors and consortia to manage the library’s resources. Jennifer is a graduate of Boston University where she majored in Rehabilitation Science. More recently, she earned an MA in Psychology. Jennifer has a special interest in philosophy, neuroscience and psychology. After many years of city living, Jennifer has embraced her rural small town. She currently lives in a community nestled on the Eastern Shore of Maryland just a short walk from the Chesapeake Bay and with easy access to a wildlife refuge.

photo Stephanie Moreland, Group Services Specialist
Stephanie Moreland joined the LYRASIS Member Services team April 2008. Stephanie’s energy and professionalism as an office administrator for over 10 years has ensured her success on the Member Services team. Stephanie is a graduate of American Intercontinental University (AIU), where she majored in Business Administration. The skills mastered at AIU has led to her exceptional ability to interact with all people and provide unquestionable customer service, which leaves a positive and lasting effect. Her capacity to multi-task, simultaneously working on projects for the organization while maintaining a cheerful disposition is what drives her ambition to always go beyond the call of duty in her current role. Stephanie is a peach plucked straight from Georgia and her heart pours southern hospitality.