Deposit Accounts
LYRASIS Classes / Professional Development
Membership
Support
My LYRASIS
Online Training Troubleshooting
Payment / Billing
Preservation
Publications

Deposit Accounts

What is a Deposit Account?

Similar in nature to a business bank account, a LYRASIS deposit account is a financial account held in a member institution's name that accepts deposits throughout the year. Upon receipt, funds can be used to pay for any purchases through LYRASIS, including eResources, products and supplies, LYRASIS services such as the Digitization Collaborative and Repository Services, or any other vendor whose products or services you approve for payment.

What are the benefits of having a Deposit Account?

Funding your LYRASIS deposit account is a convenient and efficient way to guarantee that your account is current and that delivery of products and services is uninterrupted. Additionally, by doing so, you can help your institution earn discounts. By funding your deposit account at the beginning of the LYRASIS fiscal year via the Annual Invoice Estimating Tool, you can avoid the time-consuming and costly administrative burden of processing separate purchase order and check requests for each purchase. Throughout the fiscal year, "informational only" invoices will be processed and sent electronically whenever any LYRASIS products or services are purchased on account. Third-party check requests or direct refund requests are also just a click away via My LYRASIS, and payment is processed within the same week. Best of all, any balances remaining at yearend are kept on account, unlike the "use it or lose it" risk associated with government funding.

How do I know if my institution has a Deposit Account?

Each member institution is entitled to one"open item" account, i.e. a credit account with payment terms of 30 days, and one deposit account. Month-end statements are generated for both types of accounts. The deposit account statement includes beginning balances, deposits and charges, and ending balances.

How do I generate a Deposit Account Invoice?

Prior to the beginning of every fiscal year, LYRASIS offers an Annual Invoice Estimating Tool that allows you to generate your own invoice based on prior fiscal year purchases. You can customize your invoice for any changes you see fit, add items for future purchase estimating, and fund at your convenience. Payments received prior to July 31st are eligible for a 0.5% discount.At other times throughout the year, you can login to My LYRASIS to request a custom invoice using the Deposit Account Invoice Request form, and an invoice will be emailed to you within 24 hours.

How can I request a payment from my institution's Deposit Account?

Log in to My LYRASIS to request check payment back to your institution, or even another approved third party. Simply fill out the Deposit Account Check Request form, and payment will be generated within the same week.

How do I view my institution's Deposit Account balance and activity?

Each deposit account receives a month-end statement. For your convenience, activity and balance information are also just a click away 24/7 via My LYRASIS.

Fund your Deposit account today and let LYRASIS take care of the hard work for your institution!

LYRASIS Classes and Professional Development

How do I take a class?

Find the class you would like to take in Classes & Events​, select Register. Follow the steps to register and additional details andnecessary instructions will be emailed to you. Please be sure to carefully read and follow all the instructions to ensure a successful learning experience. Depending on the course, the content will be delivered as a one- to two-hour, real-time, online meeting session. Self-paced instruction is at your own pace for a given amount of time (usually you are given three weeks to complete the course). The description for each individual course should explain what type of course you can expect.

How long do I have to complete a class?

For real-time classes, you must attend during the specific time stated in the class schedule.

How long should a class take?

Real-time online classes meet for one to two hours at a time. The number of sessions ranges from one to three.

What are the technical requirements for this class?

Before the class, you may run an Adobe Connect diagnostic test on your computer by clicking here.

For best results, make sure the most current version of your Flash player and web browser is installed (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari)

What are Venue Details?

Shows contact information for the venue.

Click on the venue location link for detailed information (directions, map, parking details, and hotel information).

Click on the Back to Events button to return to the events listing.

What does a class consist of?

Classes delivered as real-time, web-based meetings consist of online presentations by the instructor, which allow students to listen to the instructor, watch demonstrations, and ask questions. For a real-time course, you may be one of up to 14 participants.

What equipment, documentation and software do I need to take a class?

To take any of the classes offered, each participant needs:

  • A PC running Windows 2000 (SP4), Windows XP Professional (SP2) or Windows XP Home Edition
  • A fast, reliable Internet connection (dial-up is probably too slow)
  • A web browser (Netscape 7.2 or later, Internet Explorer 5.5 or later, Mozilla Firefox 1.5+)
  • 1024 x 768 monitor resolution (To check resolution, right-click on your desktop, choose properties, choose the settings tab, and modify resolution under "Screen area.")
  • Documentation for each course will be available within the content pages of the class.

When can I log in to the class?

You may log in up to 30 minutes prior to the start of the class. If you have any problems logging in, please contact us at 800.999.8558 and ask for LYRASIS Technical Support for Classes

Do I need any special computer skills to work with these classes?

All you need are basic web-surfing skills.

Membership

What is LYRASIS' annual member dues for Institutional Members?

LYRASIS members voted to approve a new member dues structure in April 2012. This multi-tiered structure is based on the Annual Operating Budget of each institution.

Click here​ to view the current member dues.

What is the definition of "operating budget" that LYRASIS uses to determine an institution's annual member dues?

Operating budget includes all current costs necessary to support the provision of (institution) services for a 12-month period. Significant costs include: Salaries and wages; Employee benefits; Collection expenditures for all materials in print, microform, electronic and other formats considered part of the collection, whether purchased, leased or licensed; Document delivery and interlibrary loan; Computers (hardware and software) for operations and public access, whether purchased or leased; and other operating expenses such as network/consortia fees, preservation, binding, supplies, professional development, service fees, consultants, furniture & equipment purchase and repair, etc. Operating budgets/expenditures do not include capital expenditures, new building or building renovation costs. They should also not include the value of free items, donations and volunteers.

What benefits and services does my institution get from paying the annual member dues?

Operating budget includes all current costs necessary to support the provision of (institution) services for a 12-month period. Significant costs include: Salaries and wages; Employee benefits; Collection expenditures for all materials in print, microform, electronic and other formats considered part of the collection, whether purchased, leased or licensed; Document delivery and interlibrary loan; Computers (hardware and software) for operations and public access, whether purchased or leased; and other operating expenses such as network/consortia fees, preservation, binding, supplies, professional development, service fees, consultants, furniture & equipment purchase and repair, etc. Operating budgets/expenditures do not include capital expenditures, new building or building renovation costs. They should also not include the value of free items, donations and volunteers.

  • You have governance rights and privileges to contribute toward the organizational structure of the LYRASIS membership.

  • You have access to savings on a wide range of LYRASIS programs, products and services.

  • You can collaborate with other members and exchange best practices, standards and models to advance the profession.

  • You can take classes at reduced member rates to stay abreast of current and emerging technologies and trends.

  • You have a strong, sound advocate that promotes fair pricing, financial support and grant awards for libraries and cultural heritage organizations in the national arena.

  • You can participate in meetings, forums and events that broaden your knowledge and expertise and improve efficiencies and services.

  • You can join other members in sharing ideas that foster a culture of innovation in libraries and cultural heritage organizations worldwide.

How does LYRASIS confirm the annual member dues tier for my intitution?

LYRASIS asks each member to self-select the appropriate tier based on operating budget. However, if the member is unable to make a determination, LYRASIS will estimate the appropriate tier based on available information.

What if I disagree with LYRASIS' categorization of my institution's annual operating budget?

LYRASIS provides an opportunity for a member to request a change to the annual member dues tier during the annual invoicing process.

When will I receive an invoice for my new annual member dues?

Expect to receive your annual invoice in the May/June timeframe of each year.

Does the annual member dues ever change?

The LYRASIS Bylaws require the membership to approve any changes above or below 10% to the annual member dues before new dues go into effect.

Do I need to sign a new Membership Agreement every year for my institution?

LYRASIS membership automatically renews annually on the first day of July, except as otherwise provided in the Bylaws.

For more information on Membership with LYRASIS, please email membership@lyrasis.org or call 800.999.8558.

Support

Who do I contact if I have questions about billing, invoices, payments, quotes, orders, My LYRASIS, general account information or product offers?

Please contact Member Support via email or by phone at 800.999.8558. For other questions, please contact your Member Outreach Representative.

My LYRASIS

How can I request a My LYRASIS Username and password?

Please complete the My LYRASIS request form, and your username and password will be emailed to you within one (1) business day.

How do I login to My LYRASIS?

Please visit the My LYRASIS webpage and click "Login", then enter the email address (username) and password you received when setting up your My LYRASIS account.

I do not remember my Username and/or password for My LYRASIS: The username will always be the email address that is associated with the account. To retrieve the password, please visit the My LYRASIS page and click "Login". then enter your email address (Username) and click on the "Forgot Password" link. You will be emailed a temporary password, and once you receive the temporary password, you can login and create a permanent password.

I am having problems logging into My LYRASIS: Please contact Member Support via email or by phone at 800.999.8558.

Online Training Troubleshooting

Technical Support for Online Training and Events

I'm having problems accessing a LYRASIS class. What should I do?

Prior to a class or event, technical support is via e-mail or phone. Contact us at lyratechsupport@lyrasis.org or 800.999.8558 for online class technical support.

LYRASIS staff log into online events 30 minutes prior to the scheduled start time in order to provide technical support for attendees. Technical support is then available for the duration of all online classes and events via the technical support chat in the Adobe Connect session, or via phone or email at lyratechsupport@lyrasis.org or 800.999.8558.

Technical Requirements

http://www.adobe.com/products/adobeconnect/tech-specs.html

Connection test and troubleshooting guide:

http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

Payment and Billing

Where should I send payment for an invoice?

Please mail payments to: LYRASIS, CL# 900077, P.O. Box 100125, Columbia, SC 29202-3125.

When making payments, please remember to include the remittance details, account number(s) and all invoice numbers that you would like the payment(s) to be applied to. Failure to provide proper remittance instructions can lead to delays and possible misapplication of a payment.

How can I pay for Products and Services I have purchased through LYRASIS?

Through our online shopping cart, LYRASIS accepts credit and debit card payments for LYRASIS events such as classes, webinars, and conferences. You also have the option to receive an invoice or to deduct payment from your institution's Deposit Account for these purchases. Other purchases, such as library products and supplies, electronic resources, consulting, and other LYRASIS services will be invoiced. You can either pay the invoice by check or authorize deduction of funds from your Deposit Account. Members that wish to pay an outstanding invoice by credit card can contact Fiscal Affairs via email or by phone at 800.999.8558. Please have invoice number(s) available when calling. LYRASIS is not able to accept credit or debit cards for the following payments: 

  • Deposit account funding
  • Group purchases or renewals (payments from networks or groups)
  • CLP purchases If you are using the LYRASIS shopping cart feature and your shopping cart has a mix of credit card eligible and non–eligible products, we will not be able to accept a credit card at check out. Only one form of payment can be used per transaction,so you may make multiple transactions or choose to be invoiced using the "Send Invoice" payment method.

Does LYRASIS charge a processing fee for payments by credit or debit card?

Effective August 1, 2010, LYRASIS does not charge a processing fee for payments by credit or debit card. Effective July 1, 2012, LYRASIS will accept credit card payments up to $10,000 on any individual LYRASIS invoice. LYRASIS accepts Visa, MasterCard, and American Express.

What is the difference between a Deposit (60) and an Open Invoice (00) Account?

A Deposit (60) Account is an account in which members can deposit funds in advance for the purchase of products and services. The funds in this account can be used to pay any LYRASIS invoice or an invoice from any other organization(s) at the discretion of the member. To use the funds in your Deposit (60) Account to pay another organization, please login to My LYRASIS and submit the Deposit Account Funds Transfer Request form located under Manage Financial Accounts. An Open Invoice (00) Account is an account that invoices are generated from and sent to the institution for payment. When registering online for a class, if you wish to receive an invoice, select the payment method "Send Invoice" and an invoice will be created on your Open Item (00) Account and sent to your institution for payment.

What is the difference between a Deposit (61) and an Open Invoice (40) Account for Consortial Licensing Program (CLP) members?

A Deposit (61) Account is a deposit account in which CLP members ONLY can deposit funds in advance for the of purchase of products and services. The funds in this account can be used to pay any LYRASIS invoice or an invoice from any other organization(s) at the discretion of the member. A Open Invoice (40) account is an account that invoices are generated from and sent to the institution for payment, for CLP member purchases ONLY.

How can I determine which account is a Deposit Account or an Open Invoice Account?

  • Your Deposit Account will be preceded by "60" followed by your account number

  • Your Open Invoice Account will be preceded by "00" followed by your account number

Why do I need both a Deposit (60) and Open Invoice (00) Account?

A Deposit and Open Invoice account will automatically be created for all LYRASIS members. There are many benefits to having a Deposit (60) Account and for more information on these benefits, please contact Member Support via email or by phone at 800.999.8558.

What is the difference between an invoice and a statement?

  • An Invoice lists all of the charges for individual products and services that require payment. Invoices are generally issued at the point of purchase except for consulting, educational services, and monthly subscriptions. Invoices can be sent to any authorized billing contact at an institution.

  • A Statement is a summary of outstanding invoices and is only sent to an institution if an invoice is 30+ days past due. There can be only one statement recipient per financial account. The statement recipient is usually the primary billing contact or Library Director for each institution. You can update the statement recipients for your institution's financial accounts in My LYRASIS under Manage Financial Accounts as well as by contacting Support via email or by phone at 800.999.8558.

Can there be more than one billing contact for an institution?

Yes; however, an invoice can only be sent to one billing contact recipient at a time. Please indicate the proper billing contact recipient at the time of purchase.

Can there be one or more statement recipients?

There can only be one statement recipient per each financial account (Deposit (60) and Open Invoice (00) Account). The statement recipient is usually the primary billing contact or Library Director for each institution. You can update the statement recipients for your institution's financial accounts in My LYRASIS under Manage Financial Accounts as well as by contacting Support via email or by phone at 800.999.8558.

Whom do I contact for all billing related questions?

For all billing related questions, please contact Support via email or by phone at 800.999.8558.

Preservation

I have just received some musty-smelling items. Is there any way to get rid of that smell?

Typically, musty items have been moldy, mildewed or stored in an area with poor air circulation. There is no way to completely remove the smell, but try this and see if it helps: Find a large, clean trashcan or tote with a lid that seals and a smaller container, tray or platform to hold the item. Place an odor-absorbing substance in the bottom of the larger container. This substance could be baking soda, plain charcoal briquettes (WITHOUT lighter fluid!), or a natural zeolite like "Ammo-Cat" or plain kitty litter. Place the smaller container within the larger container and close the lid. Monitor the chamber periodically to check the progress. Musty odor may be an indication that there is mold. Some helpful links are below:

I've had a pipe burst. How do I take care of my wet books?

LYRASIS Preservation Services has a variety of resources that you can use in the event of a disaster.

  1. We are available seven days a week. You can always call and talk with one of us in Preservation Services. Contact LYRASIS Preservation Field Services at 800.999.8558. After hours, you will be directed to an answering service; tell the operator you need to speak with someone from Preservation Field Services.

  2. You can send an email explaining your problem to disaster@lyrasis.org.

  3. If your library or institution has suffered damage and would like to request assistance, contact LYRASIS Preservation Services at 800.999.8558.

Where can I find preservation supplies and services?

LYRASIS maintains a searchable preservation vendor database to assist institutions and individuals looking for preservation supplies and services. Visit our Services and Supplies List​ to search our collection of vendors who provide supplies, equipment, and services for conservation and preservation activities in libraries and archives. Scroll down the list of keywords to find the type of service or supply you need. If you need additional assistance locating vendors, feel free to contact Preservation Services staff.

How do I find and subscribe to the preservation listserv?

Sign up for LYRASIS Pres-i listserv, a forum for disseminating preservation information.

How do I locate a conservator in my area?

LYRASIS recommends that you contact the American Institute for Conservation of Historic and Artistic Work and use its free conservation referral system to help you find a conservator. AIC is the national membership organization of conservation professionals dedicated to preserving the art and historic artifacts of our cultural heritage for future generations. The Find a Conservator tool is designed to help institutions and individuals make informed decisions about the conservation of valuable cultural property and help them locate and select conservation professionals in their area. Professionals listed in Find a Conservator offer services related to the following specialties: books and paper, photographic materials, objects, paintings, architecture, wooden artifacts, and textiles. Services include examination, treatment, analysis, disaster planning and recovery, pest control, storage and exhibition design, and teaching and training. To use the tool, go to www.conservation-us.org and click on "Find a Conservator" in the upper right hand of the homepage.

Once in the tool, please provide a complete description of the object or collection you want treated, the type of conservation service you require, and the geographic area in which you prefer to have the work done. In response to your query, a list of conservators will be automatically compiled and grouped geographically, by specialization, and by the type of service requested. Please be sure to read through the section on How to Select a Conservator, which provides information to help you in the decision-making process, including what you should expect from a conservation practitioner, general business procedures, and information on AIC's membership categories. Every conservator in Find a Conservator is a member of AIC with Professional Associate or Fellow status and thus each has had their professional work peer-reviewed by respected members within their specialties. The Find a Conservator tool is provided free of charge to you and to the practicing conservators listed in it. For further assistance, please contact: The American Institute for Conservation of Historic Artistic Works 1156 15th Street NW, Suite 320 Washington, DC 20005-1714 202-452-9545 202-452-9328 (fax) info@conservation-us.org

Where can I locate a copy of an old or out of print book?

Many people have an old novel or family cookbook that they want to keep around, but condition issues has made the item unusable. These are items that typically would not warrant conservation work or that conservation treatment would be too expensive. Try going to a site like www.addall.com and search under the "Used and out of print books" tab. You will find a "new" copy of exactly what you are looking for! You can then keep your original copy in a box or set aside without worry of further damage.

Publications

How do I subscribe to the LYRASIS eNewsletter? To subscribe, please email us, and we'll add you to the subscriber list.